HOW TO HANDLE NEGATIVE FEEDBACK
In this episode, I share three EASY ways to handle internet trolls and online negativity — with grace and ease!
Listen: Building an online presence isn’t just a good idea for your business; it’s a critical step to establishing legitimacy and growing your business.
BUT with visibility often comes (some) negativity. It’s inevitable.
So what do you when the internet trolls come out from under their bridge and say hurtful or inflammatory things on your blog, on your social media, and even in your inbox?
With four successful businesses under my belt, believe me, I’ve encountered my share of online trolls, and it suuuuucks.
Luckily, though, I’ve learned some valuable lessons about how to tell if the person slinging vitriol is a bonafide, bridge-dwelling troll… or simply someone trying to share some useful insight with you (albeit, maybe not in the way you’d like).
In this episode, I share with you:
+ My 3 negativity non-negotiables
+ My 2-step filter for deciding when to ban, delete, or respond
+ My mindset shift to make you more RESILIENT when the internet trolls come a-knockin’
(And a special THANKS to my biz friends who helped make this episode happen:
Todd Herman, Denise Duffield-Thomas, Screw the Nine to Five, Chris Winfield, Think Creative Collective, Caitlin Bacher, Claire Pelletreau, Shunta Grant, Paige Filliater, Yael Bendahan, Kyla Roma, Molly Mahoney, Jaclyn Mellone, and Tyler J. McCall!)
Have trolls ever provoked you or your business? How did you deal with it then, and would you do anything differently now?
HI, I’M COURTNEY!
I’m here to help you build, grow, and scale your business.
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